At Tagherin.com, we want you to be completely satisfied with your purchase. Our Returns Policy is designed to ensure a hassle-free process for returns and exchanges. Please read the following guidelines carefully.
1. Eligibility for Returns
1.1. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team at [returns@tagherin.com] within 7 days of receiving your order. We will provide instructions on returning the item or arranging a replacement.
1.2. Incorrect Item Received
If you receive an item different from what you ordered, please contact us within 7 days of receiving the order. We will arrange for the correct item to be shipped to you or provide instructions for the return.
1.3. Change of Mind
If you wish to return an item due to a change of mind, please contact us within 14 days of receiving your order. The item must be in its original condition, unused, and with all original tags and packaging. Return shipping costs for change of mind returns are the responsibility of the customer.
2. How to Initiate a Return
To initiate a return, please follow these steps:
2.1. Contact Customer Service
Send an email to [returns@tagherin.com] with your order number, the reason for the return, and any relevant details. Our Customer Service team will guide you through the process.
2.2. Return Authorization
Wait for authorization from our Customer Service team before shipping the item back. Unauthorized returns may not be accepted.
2.3. Pack the Item
Pack the item securely, including all original packaging and tags. Use a shipping method with tracking to ensure the safe return of the item.
3. Refund or Exchange
3.1. Refund
Refunds will be processed once the returned item is received and inspected. Please allow up to 10 business days for the refund to be credited to your original payment method.
3.2. Exchange
If you requested an exchange, the new item will be shipped once the return is received and processed. Any price difference will be charged or refunded accordingly.
4. Exceptions
Some items may not be eligible for return, such as personalized or custom-made products. Please check the product description for any specific return conditions.
5. Contact Us
If you have any questions or need assistance with the returns process, please contact our Customer Service team at [returns@tagherin.com]. We are here to help!
Thank you for choosing Tagherin.com. Your satisfaction is our priority.
